COVID-19 travel information

Find information about our COVID policies, travel requirements, and flexibility options to help you plan your travels.

Plan your travels Change / cancel booking Safe travels FAQ

Here you’ll find information affecting bookings which were made when Icelandair had specific COVID-related policies in place.

Find out the terms of changing or cancelling bookings made in this period.

Note that different rules may apply if you booked with a third party.

To make changes to a booking - whether COVID policies apply to them or not - please visit the My Journey portal.

Change booking

You may have the option to change your booking without a change fee if you have an existing booking for:

an international flight ticket (Economy Standard, Economy Flex, Saga Premium or Saga Premium Flex fare) issued before August 1, 2022.
an international flight ticket (Economy Light fare) issued before April 4, 2022.
a domestic flight ticket issued before October 1, 2021.

Note that fare difference may apply.

Change your booking online in My Journey. You can also make change your booking using our Icelandair app. Download from Google Play or the App Store.

The key points for your ticket and how they impact your ability to change the travel dates:

The fare type you purchased. We have 5 fare types with differing features and flexibility reflected in the price. You can read more about them on our Classes of Service page.
The date the ticket was issued. The issue date is usually the same day you purchased the ticket, but may be a day later.

If you don’t know your ticket details, go to the booking confirmation email you received from us, or visit My Journey and input your information to find out.

Go to the booking confirmation email you received from us, or visit My Journey and input your information to find out.

Fare type	Date change permitted	Refund permitted
Economy Light	No*	No
Economy Standard	Yes**	No
Economy Flex	Yes	Yes
Saga Premium	Yes**	No
Saga Premium Flex	Yes	Yes

* Economy Light tickets
- Issued before April 4, 2022: the first change permitted with no change fee, but fare difference may apply. Any subsequent changes will be subject to the standard fare rules.
- Issued on or after April 4, 2022: no date change permitted.

** Economy Standard and Saga Premium tickets
- Issued before August 1, 2022: the first change permitted with no change fee, but fare difference may apply. Any subsequent changes will be subject to the standard fare rules.
- Issued on or after August 1, 2022: date change permitted but relevant change fee applies. Fare difference may apply.

The change fee waiver applies under the following conditions:

Fare differences may apply.
Your original ticket is valid for 12 months from the purchase date. You must commence travel within that time period.
Valid for all Icelandair tickets (ticket number starts with 108).
Valid for international flight tickets (Economy Standard, Economy Flex, Saga Premium or Saga Premium Flex fare) issued before August 1, 2022. For Economy Standard and Saga Premium tickets, the first change is permitted with no change fee, and any subsequent changes will be subject to the standard fare rules.
Valid for international flight tickets (Economy Light fare) issued before April 4, 2022. The first change is permitted with no change fee. Any subsequent changes will be subject to the standard fare rules.
Valid for domestic flight tickets issued before October 1, 2021. For Economy Light and Economy Standard tickets, the first change is permitted with no change fee, and any subsequent changes will be subject to the standard fare rules.

Cancel booking

If your plans have changed and you need to cancel your ticket:

check the fare type you purchased from us. We have 5 fare types with differing features and flexibility reflected in the price. Our Economy Flex and Saga Premium Flex fares permit date changes and airfare refund. If you don’t know your ticket details, go to the booking confirmation email you received from us, or visit My Journey and input your information to find out.

check if you purchased optional Cancellation Protection when you bought your ticket.

check the rules for canceled tickets and refund options.

fill out a cancellation form.

Bookings with third-parties, travel agents, and for packages

For bookings made through third-parties, travel agents, and for package inquiries:

If you booked through a third-party (such as a booking website like Expedia) or travel agent, you must contact them directly.
If you booked a package through Icelandair Holidays, please contact us through this form.

Support\\COVID-19\\Change / cancel booking