You will get a chance to be upgraded by placing a bid with Class Up – why not travel with a little more luxury?
Only certain flights are eligible for Class Up upgrades.
If your flight is eligible, you will receive an email with a link to the bidding site 10 days before you start your trip.
You can also check your eligibility by visiting the Icelandair website and typing in your name and six-character booking reference under My Journey.
Passengers who purchased tickets using Saga Points are eligible for a Class Up upgrade.
Saga Points and Tier Credits are not earned on the upgrade component of a Class Up flight.
The Class Up service is only available online. It is not available at the airport.
At the airport, it may be possible to purchase a conventional upgrade, depending on availability.
It is not possible to call Icelandair to place a bid. All Class Up bids must be submitted online.
Before making an offer, please choose whether the bid is made using a credit card or Saga Points. Only one form of payment may be chosen - for example, Saga Points cannot be combined with money when bidding for an upgrade.
Passengers must enter their credit card details for verification when bidding. The bid amount will be charged only if an upgrade is awarded. If you choose Saga Points for making a bid, please log in with your email address or Saga Card number and Saga Club password. Afterwards, please confirm the offer you wish to make in Saga Points.
An upgrade bid can be submitted, at the latest, 26 hours before departure (as long as the service is available).
There is no charge for submitting an upgrade bid with Class Up. If the upgrade is awarded, the bid amount will be debited either from the passenger’s credit card or from their Saga Points balance.
Note that France and the UK levy additional taxes for Saga Premium flight tickets. The additional taxes are paid by the passenger and are calculated as part of the upgrade bid.
It is possible to change or cancel the upgrade bid through the upgrade system up to 42 hours before scheduled departure, as long as the bid has not been accepted. Access to the upgrade system is possible through the system link that appears in the email inviting you to participate in Class Up.
Once the bid has been accepted, it is not possible to change or cancel.
There are many factors that determine whether a Class Up bid is accepted. The main factors:
Please note that we will inform you of our decision at least 26 hours prior to departure. If the flight segment is departing from Keflavik International Airport, we will inform you at least 3 hours prior to departure.
Separate notifications are sent for each flight segment that was bid on.
The bid amount is per passenger, per flight segment.
If a booking is for more than one person, the invitation to upgrade will include everyone in that booking. So, a couple or a family who are registered on the same reservation will be included in the invitation to bid for an upgrade.
The passenger whose name is listed first in the booking will receive the email invitation to participate in Class Up.
If some passengers in your booking don't want to participate in Class Up, it is possible to split a booking before bidding. Please note that a bid must be submitted at least 26 hours before departure.
After receiving an upgrade confirmation, it is not possible for a passenger to get a refund. The amount that was bid for the upgrade cannot serve as payment for an upgrade on another date.
Instances where upgrades can be refunded: